![]() If you use Screens Connect on a computer that accesses the Internet through a wireless access point (for example, an iPhone with Personal Hotspot enabled), Screens Connect will not be able to automatically map a port and display this error. If you have installed Screens Connect on Windows, you will need to use another service (PC) to make your PC accessible remotely. ![]() If the problem persists on your Mac, you must perform a manual configuration (Mac). If this error occurs suddenly after a successful connection history, try restarting the router and the remote computer. Screens Connect displays a "port mapping failed" error If you seem to have problems with the automatic configuration of your router, you must perform a manual configuration (Mac) or use another service (PC). Some manufacturers claim that their hardware is UPnP or NAT-PMP compatible, but some routers use incorrect UPnP implementations. (Note that some modems also act as routers.) If you have more than one router on the same network, confirm that one of them is set to Bridge Modeand that all of them support UPnP. If UPnP is not available on your router, you must perform a manual configuration. Refer to your hardware documentation to learn how to activate this feature. UPnP, NAT-PMP, or port mapping is disabled or unavailable on the routerįirst, confirm that your router supports UPnP (also called NAT-PMP or simply port mapping).
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